Privacy Policy
The Reflective Room is committed to respecting your privacy and handling your personal information with care, integrity, and confidentiality. This Privacy Policy outlines how personal information is collected, used, stored, and protected when you engage with our services or make contact with us.
What personal information we collect
The personal information we collect may include:
Your name and contact details (such as email address or phone number)
Information you choose to share when making an enquiry
Health or wellbeing information relevant to the services you are seeking
Professional or workplace information, where relevant to supervision or consultancy services
We only collect information that is reasonably necessary to provide our services or respond to your enquiry.
How we collect personal information
Personal information is collected directly from you when you:
Contact us by email or phone
Engage in therapy, supervision, or consultancy services
Provide information as part of professional or clinical engagement
We aim to collect information in a respectful and transparent way.
How we use your information
Your personal information is used for purposes such as:
Responding to enquiries
Providing occupational therapy, supervision, or consultancy services
Managing appointments, records, and communication
Meeting professional, ethical, and legal obligations
Your information is never used for marketing purposes without your consent.
Confidentiality and disclosure
Your personal information is treated as confidential and is not shared with third parties unless:
You have provided consent
It is required or authorised by law
It is necessary to prevent serious harm to you or others
It is required to meet professional or regulatory obligations
Where information needs to be shared, this is done thoughtfully and with care.
Storage and security of information
Reasonable steps are taken to protect your personal information from loss, misuse, unauthorised access, or disclosure. Information is stored securely, whether in electronic or paper-based form, and access is limited to what is necessary for service provision.
Access and correction
You have the right to access the personal information we hold about you and to request corrections if information is inaccurate or out of date. Requests can be made by contacting us using the details below.
Website and online activity
Our website does not collect personal information unless you choose to contact us. Any information shared via email or phone is handled in accordance with this Privacy Policy.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in services or privacy practices. The most current version will always be available on our website.
Contact us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
The Reflective Room
Email: info@reflectiveroom.com
Phone: 0422 617 792
Your privacy matters. Information shared with The Reflective Room is handled with care, respect, and confidentiality.
